Types of quality

The word quality comes from the Latin word qualitatis.

This term describes the ability of a product to solve clear needs depending on the guideline, the realization of quality requirements.

The concept of quality is considered very subjective. Quality is linked to the appreciation of each subject to equate an element with any other in the same category, and various aspects such as the product or service, requirements, expectations and culture directly intervene in this description of quality.

The characteristics and singularities of something are highlighted by the concept of quality, the information that is used when making relationships between objects from the same category.


  • 1 Types of quality
    • 1.1 External quality
    • 1.2 Production quality
    • 1.3 Internal quality
    • 1.4 Total quality
    • 1.5 Quality of care
    • 1.6 Value quality
    • 1.7 Expected quality
    • 1.8 Quality that delights
    • 1.9 Educational quality
    • 1.10 Quality that satisfies
    • 1.11 Quality of life

Quality types

External quality

It is interested in user satisfaction. In order to achieve external quality, it is necessary to provide services or products that satisfy customer expectations in order to strengthen customer loyalty and thus benefit market participation.

The people who benefit from external quality are the organization’s users and external partners. Due to this, this type of quality has the requirements of serving customers and also facilitating that the needs that users do not pose are taken into account.

Production quality

It is described with relative compliance with the determinations, to which the level at which a product satisfies the project specifications, among other things, the higher its quality.

Internal quality

It consists of improving the internal operation of a company . The objective of internal quality is to establish the means to facilitate the best possible definition of the institution and to find and reduce inappropriate activities.

The people who benefit from internal quality are the management and employees of the company. Internal quality generally circulates for a participatory period in which internal procedures are recognized and specified.

Total quality

It is that category of strategy whose purpose is to place an awareness of quality in all procedures related to the development of services or products and in what corresponds to the institution.

This concept, also called total quality management, is known as total because the idea is not only to satisfy the requirements of the users but also of all the members of the institution and those linked in the elaboration are benefited.

Quality of care

It consists of the provision of affordable and fair services, with an excellent professional degree, according to the resources obtained, which achieves the satisfaction of consumers who play the role of external clients and professionals who are internal clients.

Value quality

Quality is to give value to the consumer, that is, to provide conditions of use of the product or service superior to those that the user expects to obtain and at an appropriate cost.

Similarly, quality means reducing the losses that a product can cause to human society by showing a small amount of interest on the part of the company to preserve customer satisfaction.

Expected quality

This type of quality occurs when there are qualities and singularities that customers take for granted that they find in the services or products. When they find these qualities, users are pleased, but when they do not find them, they are highly discounted.

Quality that delights

It manifests itself when there are qualities that customers do not seek because they do not know of their existence, but that when they are present and liked, users are very pleased; but, if they do not get them, they are not dissatisfied. The quality that delights exceeds customer expectations.

Educational quality

Educational quality is one of the concepts most used today in the educational area, as a reference point that supports any change procedure or improvement program. In this environment, utility and efficiency are its two essential bases.

Quality that satisfies

This type of quality occurs when there are qualities that customers are looking for in a specific way. When these characteristics are manifested, users are pleased, but when they are not achieved, they are dissatisfied. The quality that satisfies meets customer expectations, without exceeding them.

Quality of life

This kind of quality is a characteristic term in sociology, but it also starts with political debate or everyday conversations. The quality of life is the degree of income and comfort of an individual, a family or a community . This description is only indicative, since the notion of quality of life is made up of various scales.

Some elements that contribute to the quality of life are:

  • Admission to a health system that facilitates the solution of a health problem.
  • Entrance to education for the entire community.
  • A small degree of security so that people do not have a sense of risk in their daily life.
  • Obtaining a minimum wage that facilitates obtaining essential goods such as clothing, electricity for the home and groceries.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *


Back to top button